Online Store Policies

What if want to return a pattern?

If you are not satified with a pattern or product purchased from Pamela's Patterns, for whatever reason, return it to:
Pamela's Patterns, LLC
613 Talcottville Road
Vernon, CT 06066
You will be issued a refund to your credit card within one week of the return.

What if I made a mistake while placing my online order?

Who hasn't? Email Pamela at [email protected] to cancel the order - no problem!

What are the shipping costs and method of shipping?  How long will it take to get my order?

Pamela's Patterns are shipped via USPS. Packages under 13 ounces are shipped First Class and packages over 13 ounces are shipped Priority Mail.

Orders are filled and shipped at least twice a week. Exception - Pamela travels to teach somewhere in the US once a month, so during those times it may take a little longer. She sends a return email if she is out-of-town.

Is Pamela's Patterns website secure for shopping?

All of our online transactions are secured using a standard SSL encryption. You'll notice that the checkout screen uses a different connection than the normal site.
This new connection is where the encryption happens (as indicated by the little lock icon in the address bar).
With an encrypted connection, even in the very unlikely event that your internet traffic was being monitored, an attacker would only see scrambled information that is nearly impossible to decrypt.

We also do not store or process credit card information on our website. Payments are processed through Stripe, a trusted name that prioritizes their security measures.
In short, your online purchase is considered very safe and secure.

Shipping Charges: 

Up to $11.99 - $4.99
$12.00 to $29.99 - $5.99
$30.00 to $49.99 - $6.99
$50.00 to 69.99 - $8.99
$70.00 and up - $10.99
Canadian Shipping starts at $7.99
International Shipping starts at $16.99